Words have power, the unconscious processes information and the words heard.
Here is one lite of negative words and phrases that will help you because it is necessary to avoid of the employers.
For example some expressions are bad
| Do not say: | But say: |
| You take no risk | You can go quiet |
| You will not be disappointed | You are going to have a good surprise |
| You won't lose money | It is a profitable investment |
Avoid the "barbed" expressions that divide.
In the heat of the discussion, unintentionally, you can allow escape from the unfortunate phrases which will harden the discussion and return each in his entrenchments. May you deflect your interlocutor or at least make it more likely.
| Do not say: | But say: |
| You have not understood me | I expressed myself badly |
| We are not in agreement | And if we did rather like that, is that this would suit you? |
| This is not a reason for… | What you say is true and we will have to deal with this another point also |
Beware of questions that lead.
They are easy to identify. What are all those requiring only a response: "non!" However you must obtain your client 'yes' or useful information which allow you to understand or to advance your commercial argument. To do this, use open-ended questions, those who speak and enrich mutual understanding.
| Do not say: | But say: |
| You don't want to buy shoe for your shoes? | What kind of pants would you like to try to go with your shoes? |
| Have you thought about investing in this equipment? | You will notice by comparing it's a really interesting opportunity. |
The stabilo sentences.
These are all expressions that value your customer. Do not hesitate to highlight the consideration and attention you wear to your customer and what he says.
| For example: • You are right (clients love being right) • You are well-placed to know… (clients love be important) • I see that you are already well aware (clients love know and be well informed) |
Phrases rugs.
On the contrary, some of your formulations will help you depreciate, or you bring into disrepute in the eyes of the customer. Because it will feel like you are not sure of you, either because they imply that your benefits is not so important as that. The worst thing is saying them believed well do… while pulling a bullet in the foot!
| Do not say: | But say: |
| This is nothing This is not serious Does not matter A little, perhaps, I think, I think, probably… | I can rectify the situation for you. I am confident, I am familiar with the issue, there are solutions. |
The words waves. INACCURATE forms, conditional time.
I
I believe, I believe
In my opinion, priori
At first sight, I'll try
It is possible, possibly
Perhaps, apparently
However
It can bring you
No doubt, why not
Probably
It seems to me that…
May that…
We think it is true
Someone, relatively
It all depends, in principle
You can go see the list of positive words
List of words in alphabetical order
<br><br><br><br><br><br><br><br><br><br><br><br><br><br> “>starting with the letter N negative
Do not, however, leave negative, despair, simpleton, booby, neurasthenia, Noirceur, nostalgia
<br><br><br><br><br><br><br><br><br><br><br><br><br><br> “>starting with the letter O negative
Pride,
<br><br><br><br><br><br><br><br><br><br><br><br><br><br> “>starting with the letter P negative
Not before, poverty, sorrow, Platitude, small, little, afraid, assume, prejudice, contention, problem
<br><br><br><br><br><br><br><br><br><br><br><br><br><br> “>starting with the letter Q negative
<br><br><br><br><br><br><br><br><br><br><br><br><br><br> “>negative starting with the letter R
Rage, resentment, gripe, roughing, Resignation.
<br><br><br><br><br><br><br><br><br><br><br><br><br><br> “>beginning with the letter S negative
Sagacity, severity, Sombreur, desire, suffering, Spleen, stupidity, susceptibility, superiority, silliness, Sucide
<br><br><br><br><br><br><br><br><br><br><br><br><br><br> “>starting with the letter T negative
Sadness
<br><br><br><br><br><br><br><br><br><br><br><br><br><br> “>beginning with the letter U negative
<br><br><br><br><br><br><br><br><br><br><br><br><br><br> “>starting with the letter V negatives
Wave to the soul, revenge, Violence, vulgarity.
<br><br><br><br><br><br><br><br><br><br><br><br><br><br> “>starting with the letter W negatives
<br><br><br><br><br><br><br><br><br><br><br><br><br><br> “>starting with the letter X negative
<br><br><br><br><br><br><br><br><br><br><br><br><br><br> “>negative beginning with the letter Y
<br><br><br><br><br><br><br><br><br><br><br><br><br><br> “>negative beginning with the letter Z